Once your order has been placed, you have 30 minutes to contact the customer service by phone at +33 (0)1 40 12 00 40 to modify or cancel your order.
You can modify items in your order as well as your delivery address or cancel order.
After this time, you will no longer be able to modify or cancel your order. You must either return your order to us, free of charge, using the prepaid return label included in your parcel (for European countries outside Switzerland and the United Kingdom), or refuse the package to the delivery person. You will then be able to place your order again, free of charge by contacting customer service.