Import duties and taxes may apply upon receipt of international orders. These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on your shipping destination countries and/or merchandise, local VAT rates, local import taxes.
It will be your responsibility to pay these charges if asked by your local authorities. Our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed!
Just select our Express Courier Service and prepay the duties at checkout. Underneath the “Shipping Options” tab, you will see a section called “Duties & Taxes”. If the prepayment is supported for your order, then you will be quoted as follows: “Prepay xxx for duties, taxes and fees now to guarantee no additional charges on delivery”. Select this option if you wish to prepay duties & taxes. If you choose to use this option, you will be provided with 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).
Please note that any inspections and fees applied on imports to your country are beyond our control, if you decide not to prepay your taxes during the checkout.
If you prepaid your duties & taxes at checkout, and you have been charged more fees for delivery, do not worry! Your order is covered by our “guaranteed landed shipping cost service”, meaning that you should not have to pay any further fees.
- If you have not paid the invoice for additional charges, please do not – we will resolve the issue directly with our shipping partner.
- If you have paid this invoice, please send us a copy of the receipt and we will issue a full refund.