If the tracking of your package has not been updated within 72 hours, please feel free to contact our Customer Service by email at contact@eric-bompard.com or by phone at +33 (0)1 40 12 00 40 (standard rate call). Our cashmere advisors are available Monday to Friday from 9 AM to 6 PM (GMT+1).
We will initiate an investigation with our carrier to quickly locate your package and offer you a personalized solution.