Once your payment is validated, our teams will handle your order within the following hours. You will receive a confirmation email with your order number. We encourage you to check your spam folder if you have not received the email within 5 minutes.
To track the preparation of your order, go to your Bompard account under the "my orders" section :
- If the status is "In preparation," it means your order is being processed and has not yet been handed over to the carrier.
- If the status is "Out for delivery," your package has been handed over to the carrier, and delivery is in progress.
Please note that during sales periods and/or holidays, preparation and delivery times may be slightly extended.