General

ORDER

• WHERE IS MY ORDER?
• CAN I MODIFY OR CANCEL MY ORDER?
• IS IT POSSIBLE TO ADD A GIFT WRAPPING?
• MORE QUESTIONS? 

PAYMENT

• HOW CAN I PAY MY ONLINE ORDER? 
• DUTIES & TAXES, HOW DOES IT WORK?
• IS YOUR WEBSITE SECURE?
• MORE QUESTIONS? 

RETURN & REFUND

• HOW TO MAKE A RETURN ?
• ARE RETURN CHARGES REFUNDED?
• HOW LONG WILL IT TAKE FOR ME TO GET MY REFUND?
• MY ITEM HAS A DEFECT. WHAT SHOULD I DO?
• ARE EXCHANGES POSSIBLE? AND CAN I RETURN MY ORDER TO A STORE?
• MORE QUESTIONS? 

DELIVERY

• HOW LONG DOES IT TAKE TO DELIVER TO MY COUNTRY?
• DO YOU DELIVER TO MY COUNTRY?
• HOW MUCH WILL IT COST TO SHIP TO MY COUNTRY?
• DO I NEED TO PAY DUTIES & TAXES?
• WHERE IS MY ORDER?
• MORE QUESTIONS? 

MY ACCOUNT

• WHAT ARE THE BENEFITS OF CREATING AN ERIC BOMPARD ACCOUNT?
• HOW DO I CHANGE MY POSTAL ADDRESS?
• HOW CAN I CHANGE MY PASSWORD?
• HOW DO YOU MANAGE MY PERSONAL DATA?
• WHAT IS YOUR COOKIES POLICY?
• HOW CAN I DELETE MY ACCOUNT?

PRODUCT INFORMATION

• WHERE DOES THE ERIC BOMPARD CASHMERE COME FROM?
• HOW TO TAKE CARE OF YOUR ERIC BOMPARD CASHMERE?
• HOW TO CHOOSE THE RIGHT SIZE?
• I HAVE A QUALITY CONCERN ABOUT MY ITEM. WHO SHOULD I CONTACT?

CASHMERE EXPERTISE SERVICE

• DO YOU HAVE A REPAIR SERVICE? 
• WHAT IS THE AVERAGE TIME TO REPAIR ?

CUSTOMER SERVICE CONTACT

• HOW CAN I CONTACT CUSTOMER SERVICE?