ORDER
- CAN I MODIFY OR CANCEL MY ORDER?
- HAS MY ORDER BEEN PROCESSED ?
- WHERE CAN I FIND THE DETAILS OF MY ORDER?
- HOW CAN I CHECK IF AN ITEM IS AVAILABLE IN-STORE?
- ARE THE ITEMS IN MY CART RESERVED?
- WHAT IS A PRE-ORDER AND WHAT ARE THE CONDITIONS ?
PAYMENT
- HOW CAN I PAY MY ORDER ONLINE ?
- CAN I PAY IN INSTALLMENTS ?
- DO YOU OFFER GIFT CARD PAYMENT ONLINE ?
- CAN I PAY WITH A GIFT CARD ?
- WHEN WILL I BE CHARGED AFTER CONFIRMING MY ORDER ?
- WHAT SHOULD I DO IF MY PAYMENT WAS DECLINED ?
RETURN & REFUND
- WHAT IS THE RETURN PROCEDURE ?
- WHAT ARE THE DEADLINES FOR MAKING A RETURN ?
- ARE RETURN FEES REFUNDED?
- ARE EXCHANGES POSSIBLE ?
- CAN I EXCHANGE OR RETURN MY ORDER IN-STORE?
- HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
DELIVERY
- HOW TO TRACK THE DELIVERY OF MY ORDER ?
- WHAT ARE THE DELIVERY TIMES, METHODS AND COSTS ?
- HOW CAN I CORRECT AN ERROR IN MY DELIVERY ADDRESS ?
- WHAT HAPPENS IF I AM ABSENT AT THE TIME OF DELIVERY ?
- WHAT SHOULD I DO IF MY PACKAGE SEEMS LOST ?
- IN WHICH COUNTRIES DO YOU OFFER DELIVERY ?
MY ACCOUNT
- HOW CAN I ACCESS MY CUSTOMER ACCOUNT ?
- HOW CAN I CHANGE MY PASSWORD?
- HOW DO I CHANGE MY POSTAL ADDRESS ?
- WHAT ARE THE BENEFITS OF CREATING A BOMPARD ACCOUNT ?
- HOW TO RECOVER MY ACCOUNT ON THE NEW BOMPARD WEBSITE ?
- HOW CAN I DELETE MY ACCOUNT ?